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For owner-run field service shops

Most platforms set you up and walk away. I don't.

I've run field operations at scale, and I bring that to your shop. I raise your technology to where it should be, and I stay with you while your crew gets used to it.

Book a free call

Veteran-owned Canadian business · Nobel, ON · Remote, on your schedule

Gloved hand holding a phone showing a new job request, an approved quote and a follow-up reminder
Brandon Nicksy. You deal with me directly.

Is this you?

Sound familiar?

Paper employee timesheets, a calculator and a pen on a desk
  • Jobs get booked by text and phone call.The booking is in your phone, and nobody else can see it.
  • The shared calendar was never set up properly.Half the crew checks it, and the other half calls you.
  • QuickBooks doesn't talk to anything.Quotes, jobs and invoices get typed in twice, and there's no way to grow without adding more admin.
  • You bought software, and it got set up halfway.The vendor still bills you every month, but nobody showed your crew how to use it.

None of this is about effort. It happens when the information lives in someone's head or a text thread instead of a system. I fix that, and I stick around while it settles in.

Who I work with

Built for crews that work in the field.

  • Arborist climbing a tree in harness and helmetTree service
  • Roofer in hi-vis checking a tablet on a metal roofRoofing
  • Technician testing a furnaceHVAC
  • Gloved hands servicing a wall-mounted boilerHeating and boilers
  • Plumber working under a kitchen sinkPlumbing
  • Hands wiring breakers in an electrical panelElectrical
  • Technician testing an oven element with a multimeterAppliance repair
  • Technician spraying along a backyard fence linePest control
  • Landscaper laying fresh sodLandscaping
  • Red shovel clearing snow from a brick drivewaySnow removal
  • Vacuum truck hose pumping out a septic tankSeptic
  • Crew running a drilling rig in a wooded lotWell drilling

Plus hardscape, excavation, concrete, cleaning, property services and other field service businesses across Ontario.

How I'm different

A partner, not another subscription

Software companies sell you a login and a monthly bill. I start with how your week actually runs, pick the tools that fit, set them up properly, train your crew, and then keep supporting you. Your accounts and data stay in your name.

Nicksy makes sure nothing important lives only in a text message.

Packages

Pick where you start. Most shops land on Backbone.

Every package starts with how your week actually runs. The difference is how much of your operation I put on a proper system.

Foundation

The entry point

For shops that need the basics fixed first: scheduling and quoting sorted, with bookings out of texts and into one shared calendar that everyone actually uses.

$2,400 setup

+ $450/mo support

About 3 weeks to go-live · 3-month support minimum

  • Operations Audit of how your week runs, built in
  • Bookings out of texts and into one shared calendar the crew actually uses
  • Quotes that go out and get followed up
  • The field service platform that fits your shop, set up and your crew trained
  • 30 days of free fixes after go-live, then monthly support
Start with Foundation
Recommended

Backbone

Most shops land here

The whole operation running on one system, and your crew trained on it. This is where your technology level comes up for real, and I support you through it.

$4,800 setup

+ $850/mo support

About 6 weeks to go-live · 3-month support minimum

  • Operations Audit, built in
  • Booking and scheduling on one system
  • Job notes that carry over day to day
  • Timesheets with client sign-off
  • Quoting and invoicing connected to QuickBooks
  • Your crew trained, 30 days of free fixes, then monthly support
Book a call about Backbone

Growth

The add-on above Backbone

For shops already running on Backbone that want more: marketing, your Google profile, your website and reporting built on the same system.

+$2,800 setup

+ $950/mo on top of Backbone

About 4 weeks · ad spend paid directly to Google or Meta

  • Only on top of Backbone (the audit is already done)
  • Your Google profile set up and kept current
  • Your website feeding enquiries into the same system
  • Social, ads and email tied to the jobs they bring in
  • Monthly reporting on what brings in work
Add Growth

Not sure which fits? The free call is how I help you work it out. Implementation, the Operations Audit and monthly support are built into each package, so there's nothing extra to buy to get started. Software subscriptions are paid directly to the software company, in your name. Prices in CAD, plus HST if applicable.

See everything each package includes →

How it works

Three steps, one person the whole way.

01

Free call

30 minutes by phone or video. You tell me how your week runs, and I tell you straight whether I can help.

02

Audit, then setup

I look at how your work actually moves, then set up the tools around it and train your crew. The audit is built into the package.

03

I stay with you

Monthly support while it settles in, so nobody slides back to the old way.

Crew setting up a rescue tripod over a manhole at a roadside job site

Where this comes from

I've run the version of this with 50 technicians.

I've helped run field operations for a large industrial rescue operation across Ontario, with about 50 technicians. I'm a Canadian Armed Forces veteran, I live in Nobel, Ontario, and you deal with me directly.

Read the story →

Free checklist

The Field Service Owner's Hours-Back Checklist

It's a short check of the places a field service week usually leaks time, from callbacks and scheduling to invoicing and job forms. It's two pages and takes about 20 minutes, and you finish with three fixes to start with, whether or not you ever call me.

Find out where your week is going.

Book a free 30-minute call by phone or video. If I can't help, I'll say so.

Book a free callCall 249-805-0403